Medical Alert: COVID-19 Coronavirus

General Advice

If you suspect you may have the coronavirus disease (COVID-19), please call the dedicated hotline on 1800 675 398, or us.
Please keep Triple Zero (000) for emergencies only.
You should stay at home unless going to medical appointments or performing essential tasks. Please follow the Government directives.
In accordance with Australian Public Health advice, Colchester & Knoxfield Medical Centres ask that any individuals who begin experiencing respiratory symptoms (fever, cough, difficulty breathing) and have recently travelled or had contact with someone diagnosed with the novel coronavirus within the last 14 days should attend the local fever / COVID clinic.

The nearest COVID-19 testing centre is at 28 Station St. Ferntree Gully. We will provide pathology referral form. Call us for a telehealth consultation to decide if this is appropriate.
To book, patients can call 9287 7700 and select option 4, or email
Upon arrival, patients must remain in their car and call the mobile number on the signage. The collector will come out to see you.

EVERYONE should call the medical centre before arrival so that the appropriate infection control measures can be put in place if needed or a phone or video consultation arranged.

If possible we advise travelling with a mask on.

This coordination between providers, hospitals, and public health is critical for our continued effort to best respond to and reduce transmission.

This is a rapidly changing situation both abroad and domestically, and we are still learning. Let’s remember this virus is identified quite recently and there is much we don’t know yet.

COVID-19 Signs & Symptoms

The most common symptoms of COVID-19 are:

  • fever
  • flu-like symptoms such as coughing, sore throat & fatigue
  • shortness of breath

Not everyone who has symptoms like these has COVID-19 as there are several other illnesses that can cause these symptoms.

Higher Risk Populations

Some people at at higher risk for developing serious illness from COVID-19 including:

  • older people
  • those with underlying medical problems including high blood pressure, heart problems, diabetes, respiratory disease or immune deficiencies (low immunity>

Aboriginal and Torres Strait Islander people experience higher rates of chronic diseases compared to other Australians and may be at higher risk of serious illness.

Of course, anybody can be infected. COVID-19 does not discriminate between race nor gender therefore we are ALL at risk of infection. 80% will have mild disease, 15% will have significant disease, while 5% will develop serious illness, ending up in hospital. Some will die.

Cold VS Influenza VS Corona symptoms

Not sure if it’s just a cold or the flu or Covid-19? Call us first, don’t just turn up. However, if you have breathing difficulties, call an ambulance.

What about masks?

Wearing a facemask in public won't protect you from infection. Only wear a mask if you are sick with symptoms that might be due to COVID-19 (especially coughing) or unable to social distance. If you are unwell, stay at home.

Where can I get more information?

For COVID-19 dedicated testing centres, including more information about the process, COVID-19 dedicated collection sites

The most important thing you can do to protect yourself is to wash your hands regularly with soap and water or rubbing an alcohol-based sanitiser onto your hands. This kills viruses. Watch videos on Hand Rub and Hand Wash Techniques. You can learn to greet others without a handshake.

Use good respiratory hygiene because droplets spread virus.

For the latest information, see the latest Australian government advice.

Visit the Victorian Coronavirus page.

If you suspect you could have Coronavirus, call the dedicated hotline on 1800 675 398.
For information, call the Public Health Information Line on 1800 004 599.

Alternatively, you can contact your state or territory public health agency:

  • ACT call 02 5124 9213 during business hours or (02) 9962 4155 after hours
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • Qld call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • Tas call 1800 671 738
  • Vic call 1300 651 160
  • WA visit or call your local public health unit