Book by phone
Colchester
(03) 9720-5515
After-Hours Locum
or in an Emergency 13 74 25 (13SICK)
(03) 9900-4966 *
or in an Emergency 13 74 25 (13SICK)
(03) 9900-4966 *
At Colchester Medical Centre the doctors are committed to providing the best care for you and your family.
The clinic provides a comprehensive range of services and use the most up to date medical equipment and sterilizing techniques. From 1 November 2026, all eligible GP services will be bulk-billed for patients with a valid Medicare card.
The clinic is a Government Authorised Travel Vaccination Centre offering a full travel medicine service.
We stock most vaccines and a range of travel related products, including current flu and covid vaccines.
FLU VACCINES 2026 are AVAILABLE.
COVID-19 VACCINATIONS are AVAILABLE . Book now.
New vaccines against shingles, pneumonia and RSV are available at no charge for some patients. Check if you qualify. We are being drip-fed supply of some vaccines so please check before attending.
LATEST NEWS - updated 30/10/2026:
Medicare Bulk Billing from Sunday, 1 November 2026
We are proud to be transitioning to universal bulk billing through the Australian Government's Bulk Billing Practice Incentive Program. All eligible GP services will be bulk-billed for every patient with a valid Medicare card, with no out-of-pocket consultation fees. This includes standard and long consultations, eligible telehealth, chronic condition management, mental health plans and health assessments.
Independent allied health providers and non-Medicare services may still attract private fees. Some procedures outside the program may also be privately billed; any costs will be explained beforehand. Please bring your physical or digital Medicare card.
Read about bulk billing and services that may incur fees.
Registrars are all qualified and experienced doctors who have decided to make a career in general practice. Dr Thao Truong and Dr Jaisneet Minhas are staying on as senior registrars.
We also routinely host medical students from Monash University and other universities.
You may see some young and keen people helping in your care.
Some doctors are using the computer to listen and take notes. It’s not a recording and only summarises the medical information discussed. It saves typing, and is particularly helpful for phone calls if the doctor is busy generating complex Authority prescriptions. You are, of course, free to decline consent for the use of this new technology and discuss your preferences with your doctor.
Restricted medications with permits (pain killers, ADHD meds etc)
Patients MUST not be prescribed controlled medications by other doctors if the permit holder is available. In an emergency, only enough medication can be prescribed to last until the permit holder is available. It is the patients' responsibility to book appointments in a timely fashion. This is not just our policy, it is the law. The only alternative is to seek care elsewhere.
We are now strictly enforcing a zero-tolerance bad behaviour policy. Everyone is stressed by the collapsing health system but rude and entitled behaviour towards our staff will result in your being asked to seek care elsewhere. Please blame State and Federal Governments, not us.
Restricted medications with permits (pain killers, ADHD meds etc)
Patients MUST not be prescribed controlled medications by other doctors if the permit holder is available. In an emergency, only enough medication can be prescribed to last until the permit holder is available. It is the patients' responsibility to book appointments in a timely fashion. This is not just our policy, it is the law. The only alternative is to seek care elsewhere.Significant Medicare process changes started 1st July 2026
Government has back-flipped and introduced a transition period to sort out the problems.
What is Assignment of Benefit?
Assignment of Benefit (AoB) refers to the process by which a patient authorises Medicare to pay their benefit directly to the healthcare provider, rather than reimbursing the patient.
A Bulk Billing Agreement form is signed by the patient to allow the provider to claim the benefit directly from Medicare, ensuring there is no out-of-pocket cost to you, the patient.
What is changing?
From 01 July 2026, you have the added ability to give your consent to assign your benefit directly to your healthcare provider digitally.
If you would like to receive your form digitally, an SMS message will be sent to you containing a link to an online Assignment of Benefit Bulk Billing Agreement form.
If you do not wish to provide your consent digitally, the paper form will still be available for you to sign in-person.
If consent is not provided digitally or via the paper form, your appointment cannot be bulk billed and private fees will then apply.
What is a Pre-Assignment of Benefit?
The Assignment of Benefit reforms also introduce the new Pre-Assignment of benefit agreement. This means that you can consent to assign your benefit to your provider before the service has been performed. If any additional services are performed, or a different service is performed instead of the one consented to in the pre-assignment of benefit form, a new post-assignment of benefit form will need to be accepted by you.
Why are these changes being introduced?
Much like the introduction of digital eScripts that are sent directly to you or your pharmacy, these changes should (eventually?) streamline the healthcare journey for patients and reduce paperwork for practices.
We appreciate your understanding and patience as we transition to this process. If you have any further questions, please do not hesitate to reach out.
You can also find more information about the changes to Assignment of Benefit on the Australian Government of Health, Disability and Ageing (DoHDA) website.
From 1 November 2026, Medicare-eligible telehealth consultations will be bulk-billed, as will eligible face-to-face GP consultations.
Please check your eligibility and make an appointment before attending.
Capacity to accept new patients is now easier with the help of our registrars.
Please register with myMedicare to allow us to provide a wider range of services for you,
including care plans and longer Telehealth consultations.
Scan the QR code or click here
including care plans and longer Telehealth consultations.
Scan the QR code or click here
to register with us at myMedicare
Longer Telehealth consultations are not possible otherwise.
Please note that you can only register with one general practice.
You can also register by completing the form which our receptionists can process.
We also recommend registering for or unlocking your My Health Record as this enables better exchange of information and you can even see your own test results etc.
If you are a new patient, please help us and save time for yourself by downloading and completing the new patient form from the links at the bottom of this page and bringing them with you.
See the Services page for a full list.
Thank you for your good feedback indicating above-average performance. You can download the summary by clicking the button. We have taken notice of it. 2024 Patient Survey Feedback & Actions Taken
Masks are recommended for your and our protection, especially if you have respiratory symptoms. Aggressive behaviour will not be tolerated. Everywhere is short-staffed. Please be respectful to those staff who turned up.
TELEHEALTH services via phone & video continue for existing patients who have been seen face to face within 12 months, for straight-forward consultations (results, referrals & repeat prescriptions) and some mental health treatment plans and care plans. Face to face consultations ensure optimal health care and are preferred.
An annual face-to-face consultation is a Medicare requirement for existing and for all NEW patients. Exceptions if you are registered with us through myMedicare.
Only standard appointments should be made online otherwise RING the clinic.
If you have trouble getting an appointment on-line, call either clinic to book and explain the situation politely if the matter is urgent.
Medicare has limited telephone consultations to straightforward problems.
Long consultations are NOT available by telephone unless you have registered with myMedicare.
Video telehealth may be possible if you have the equipment. Please be ready for a text message with a link to click to enter a video consultation.
To maintain optimal care and give everyone a fair go, we will be enforcing our practitioners' billing policy as per our Practice Fees page, including the fees for non-attendance (including missed telehealth of which we have too many). Please ensure you answer the phone.
eScripts are now routinely used
We can now send eScripts directly to your phone or email (let us know your preference). This is especially useful for Telehealth consultations. Of course, you need to attend physically at least annually, and for vaccinations, procedures and specialised requirements, or if you are a new patient.
Click for Information about Coronavirus disease, including home treatments supported by your GP.
Please follow the mask regulations (click the link for details). Please do not attend in person if you have symptoms of coronavirus but call the clinic. Thank you for your ongoing support and co-operation.
Bulk billing, telehealth and missed appointments
From 1 November 2026, all eligible GP services will be bulk-billed for patients with a valid Medicare card, regardless of age or concession status. Medicare eligibility requirements still apply to telehealth. Please be ready to answer your doctor's call and give at least two hours' notice if you need to cancel. Missed appointments, including missed telehealth appointments, may attract a fee that Medicare does not cover. Please ask reception about the applicable charge.Only standard appointments should be made on-line
We offer preventative care such as Cervical Screening Tests (formerly known as Pap Smears) in person at our clinics as also blood tests. Pathology is open 6 days a week at Colchester, and by nurses as available at Knoxfield (not all tests). Psychology/counselling, podiatry & physiotherapy are available.
If you are a new patient or need a special service (pain/addiction/CENSORED SERVICE/MTOP etc)
such as needing a doctor to help you with your complex pain or Opiate Addiction program and/or are enquiring about the Government Censored Service or ADHD program, please read the appropriate page on the website, then contact either clinic and ask to be directed to the appropriate doctors.
Specialised matters (travel medicine, CENSORED SERVICE, addiction medicine, ADHD and diving medicals), or completing medical and insurance reports, require a longer appointment. These services are usually not bulkbilled due to the complexity, paperwork and thus time needed. Prepayment of a deposit may be required.
Not all doctors provide all services.
Location
310 Colchester Rd,Bayswater North VIC 3153
Trading hours
| Weekdays | 9am to 5.30pm |
| Saturday | 9am - 12 noon |
| Sunday/Pub holidays | CLOSED |
Services Overview
- Men’s, Women’s & Kid’s Health
- Travel Medicine
- Skin Clinic
- Acupuncture
- Allied Health
- Mental & Addiction Services
- Plant based treatments
Our Fees
From 1 November 2026, all eligible GP services will be bulk-billed for every patient with a valid Medicare card.
View full list of Fees