Practice Hours

Hours may depend on doctor availability. With the shortage of GPs, this is becoming critical and we are unlikely to be able to staff both clinics all the time, especially if any of the doctors are away. Please call before coming.

After hours

If your situation seems like an emergency - call 000 immediately, otherwise:

1. If the matter is urgent / emergency, such as chest pain, call the ambulance on 000. The ambulance should respond much sooner than we can and every minute may be important.
2. If the matter is very URGENT and OUT OF OPENING HOURS, you can call on (03) 9900-4966^* (CHARGES APPLY - $5.50 inc. GST per minute and higher charges may apply from mobile phones and / or payphones). You will be connected to one of your clinics’ doctors and can discuss the situation and decide on the best course of action. Please respect the doctors' down-time and avoid calling during the night. Real emergencies need an ambulance or an emergency department attendance.
3. For home visits out of hours, call a locum service such as National Home Doctor Service on 13 SICK (137425) or visit www.homedoctor.com.au. They will send us a letter about your visit
4. Call the After-Hours GP Helpline on 1800 022 222 for free health information and assistance from a registered nurse, or medical advice from a GP if you need it.
5. Attend a Medicare Urgent Care Clinic or hospital emergency department
6. Wait until the clinic opens - we will do our best to fit you in as soon as possible.

Emergency After-hours Phone

This phone number (03) 9900-4966 is for emergency use only. It will generally go to MessageBank for review as to whether it is an emergency, given that there are multiple After-Hours options as listed above.
We make no income from the $5.00 (+GST) per minute that your phone account is charged. This amount goes entirely to the external service provider.
Accordingly, your call needs to be treated as a Telehealth consultation.
Although it will generally be bulk-billed, in accordance with the new regulations from 1st July 2026 regarding Assignment of Benefits (AoB) (see Home AoB), you will receive a SMS text from us so that you can accept to be bulk-billed for the service. Otherwise an invoice will be sent to you.